Need help with your account, the feed, buddy coloring, monthly challenges, or the Ohuhu palette generator? This is the official support page for Colora users.
For account issues, bugs, content reports, or general help, email us at af10srl@gmail.com.
We usually reply within 2 to 5 business days.
You can delete your account directly in the app from Settings > Delete Account.
See Delete your account below for the full steps, including what happens to your data.
You can delete your Colora account at any time, on both iOS and Android:
If you no longer have access to the app or your device, you can request deletion by email: write to af10srl@gmail.com from the email address linked to your account (or include it in your message), and we will complete the request for you.
Deleting your account permanently removes your profile, your posts and comments, your uploaded media, and the associated account data from our systems. Some limited data may be retained where required for legal compliance, security, fraud prevention, or dispute resolution, as described in our Privacy Policy.
In the app (iOS or Android), go to Settings > Delete Account. If you cannot access the app, contact us by email and we can help you complete the request. See the Delete your account section above for details.
Send us the buddy session name, what went wrong, and whether the issue affected invites, submissions, or the reveal stage. Screenshots help a lot.
If the Ohuhu palette generator gives unexpected results, tell us which marker family or colors you were using and whether the issue happened in Generate, Manual, Image, Popular, or Saved palettes.
Use the in-app reporting tools when possible. If you need extra help, email us with the username or post link and a short explanation of the issue.